Exchanges and Returns

Our Product Exchange Policy

Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store.

All our products come with a warranty against manufacturing defects.

We also exchange products that differ from what the customer ordered.

If you receive a product with a manufacturing defect or one that is different from what you ordered, follow these steps to request an exchange:

If more than 7 business days have passed and the product shows a defect or flaw, contact us by providing your CPF (Brazilian ID), order number, the product to be returned, and the defect description.

Once we receive your email, we will forward your request to our quality department for verification. Authorization from this department is required for any potential exchange. After the analysis, we will contact you with our decision and whether an exchange is necessary.

The deadline to request an exchange for this reason is 90 days after receiving the product.

Note: We will not process exchanges or refunds after this period.

Your complaint will be analyzed within a maximum of 7 business days. If the issue is confirmed, we will contact you via email, and you may choose one of the following options:

  • Receive a refund for the amount paid.

  • Receive a new product identical to the one ordered.

  • Receive a product of similar value.

  • Receive a voucher for the product’s value to use in future purchases.

According to the CDC ( Consumer Protection Code), cancellation requests for online purchases must be made within 7 business/calendar days after the delivery date.

For credit card refunds, our finance department has a maximum of 7 business days to process the request with the card issuer. However, the refund may take up to 120 days to appear on your statement, depending on the card issuer and your billing cycle.

If a refund is necessary, it will be issued to a bank account (under the same CPF used on our website) within 10 business days after quality approval.

Important Notes:

  • Products returned without prior communication, after the deadline, missing items, or without the original tags/invoice will be sent back to the customer.

  • The same applies to exchanges rejected after quality inspection. These products will be returned via cash-on-delivery (COD) shipping, and the customer is responsible for the return freight cost.

  • EuroSociety is not responsible for return shipping costs in cases of refunds, chargebacks, or exchanges for other products. This expense is the customer’s responsibility.